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Posted: 05/17/2024 Industry: Infrastructure Job Number: 38535 Work Location: Work from home flexibility

Job Description

Are you an experienced IT Infrastructure Operations Improvement Analyst? If so, let’s talk!

Our client is actively seeking a talented IT Infrastructure Operations Improvement Analyst, located in Greenville, SC. This is a 12-month contract opportunity.

This position is a hybrid opportunity for 2 days in the office

Overview:

The mission of this job is to define and lead continuous improvements that improve our overall end to end operational performance for key business services.

Job Responsibilities:

Drive engagement, investigation, and resolution on operational Problem management topics
Analyze data to understand customer issues, identify opportunities, anticipate risks, and create prioritized backlog items and solutions for impacted services
Contribute to and / or lead the resolution of ongoing high-priority production issues
Use statistical tools and techniques to identify process gaps, root cause issues, and drive data driven decision making
Collaborate with cross-functional teams to analyze and evaluate business impacts, develop best practice plans, and communicate final recommendations to prevent recurrence of high-priority Incidents
Provide expertise in technical troubleshooting on transverse topics
Contribute to the success of production releases and deployments
Lead the full lifecycle of measurement initiatives from idea to implementation
Create and maintain reports and data models by leveraging data across complex hierarchies using multiple data sources
Define and report key metrics, track actual progress toward forecasts, and create meaningful monthly operational reports
Write and review technical documents, including design, development, and revision of documents
Review and approve Changes, participate and / or facilitate weekly CAB (Change Advisory Board) meetings
Rotate MIM (major incident management) on call with the team ~ 5 weeks per year

Requirements:

Infrastructure knowledge of Cloud, Networks, Load Balancers, Servers, Firewalls
Experience with ServiceNow IT Service Management (ITSM)
ITIL certification a plus
Self-starter with a knack for debugging complex issues
Advanced understanding of data sources & relationships, reporting tools and systems knowledge, including experience in measuring and managing data quality
Extraordinary problem-solving abilities, strong attention to detail, and ability to handle multiple projects simultaneously
Strong statistical and data analytics skills
Organizational skills and the ability to multi-task are essential
Ability to translate technical content for non-technical audiences
Excellent communicator, able to present in weekly meetings with large multi-functional teams and executives
Operational mindset and a team player

Job Requisition #38535

A reasonable estimate of the pay range for this role is $45.00 - $50.00 per hour.

The disclosed pay range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The compensation decisions are dependent on the facts and circumstances of each case, such as skills and experience levels.

Meet APC
Company – Staffing – 501 – 1000 employees

APC believes that the workplace should be fun and enjoyable. Join our team today and ignite your career!

APC is a professional services organization focused on engaging people and positively impacting lives. As professionals serving professionals, we take pride in providing our employees with the highest level of customer service and support, creating meaningful, fulfilling and rewarding experiences every day.
APC is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, genetics, or veteran status. #LI-LB1

Meet Your Recruiter

Loretta Byers

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About Greenville, SC

Discover exciting job opportunities in the vibrant area surrounding Greenville, South Carolina! Flourishing with a burgeoning job market and a welcoming community, Greenville beckons with its charming blend of Southern hospitality and dynamic urban life. Nestled in the foothills of the Blue Ridge Mountains, this scenic city boasts a rich cultural tapestry with landmarks like Falls Park on the Reedy, the Peace Center, and the Greenville County Museum of Art. Indulge in the region's vibrant culinary scene, catch shows at the renowned Bon Secours Wellness Arena, or root for the Greenville Drive baseball team at Fluor Field. Embrace a work-life balance with easy access to outdoor recreation at Paris Mountain State Park, the Swamp Rabbit Trail, and the scenic Lake Hartwell. Begin your next career chapter in Greenville, where endless possibilities await! Explore our job listings today.

APC is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, genetics, or veteran status. **California Consumer Protection Act