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Posted: 10/03/2024 Industry: IT Functional Job Number: 38929 Work Location: Hybrid

Job Description

Job Title: EUX Junior SME
Type of Engagement: 14-month contract (Not open to 3rd party C2C consultants. Visa sponsorship is not available)
Work Location: Hybrid in Greenville, SC

Candidates must reside in the Greenville, SC area.

Required Skills & Experience:

Minimum requirement is an IT Degree or Associates plus experience
1+ years’ experience in IT services
Experience in M365 collaboration tools
Working knowledge of Active Directory and LDAP Directories
Working knowledge in Office 365 / Collaboration tools (Teams, Sharepoint, OneDrive, etc)
Passionate about technology and the adoption of it
Motivated and autonomous
Strong written and verbal communication skills
Customer Service oriented to provide a great service to our teams

Job Overview:

Our client is in need of a EUX junior SME (subject matter expert) for mobility and backup for collab/workplace services: Provide support and advise/consultation on mobility subjects including assisting with project deployments for new solutions and services and resolution of complex incidents.

Essential Job Responsibilities:

Mobility support for North America region including billing, operational support and ordering of services/devices
Communicate and promote best practices and new technologies for mobility services from the marketplace
Provide consulting and give advice to end users / teams
Assist in resolving complex mobility related incidents
Engage on annual projects that involve IAM, Collaboration, Workplace or mobility activities
Rotate Zone EUX on call responsibilities with other EUX SMEs and Support managers
Create documentation as needed (knowledge articles, presentations to share with the zone, end user communications)
Test and validate new solutions
Collaborate on strategy, projects and issues with other SMEs across Infra Service Lines, BSS and other orgs as identified
Proactively gather input from IT to help drive continuous improvement
Proactively keep up with industry trends and future functionality
Learn and build knowledge for collab services including Microsoft suite, Power Tools, Video/Audio conferencing and others as identified
Management and distribution of corporate mobile devices to support plant and office communication
Management of cost optimization of corporate mobile devices
Training users on new/existing technologies offered by EUX Service Line
Backup when necessary other SMEs in Collaboration and Workplace

Job Requisition # 38929

A reasonable estimate of the pay range for this role is $27.00 - $32.00 per hour. The disclosed pay range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The compensation decisions are dependent on the facts and circumstances of each case, such as skills and experience levels.

Meet APC

APC is a professional staffing and services organization focused on engaging people and positively impacting lives. As “Professionals serving Professionals”®, we take pride in providing our employees and contractors with the highest level of customer service and support.
APC is committed to creating a diverse work environment and is proud to be an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, genetics, or veteran status.
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Meet Your Recruiter

Loretta Byers

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About Greenville, SC

Discover exciting job opportunities in the vibrant area surrounding Greenville, South Carolina! Flourishing with a burgeoning job market and a welcoming community, Greenville beckons with its charming blend of Southern hospitality and dynamic urban life. Nestled in the foothills of the Blue Ridge Mountains, this scenic city boasts a rich cultural tapestry with landmarks like Falls Park on the Reedy, the Peace Center, and the Greenville County Museum of Art. Indulge in the region's vibrant culinary scene, catch shows at the renowned Bon Secours Wellness Arena, or root for the Greenville Drive baseball team at Fluor Field. Embrace a work-life balance with easy access to outdoor recreation at Paris Mountain State Park, the Swamp Rabbit Trail, and the scenic Lake Hartwell. Begin your next career chapter in Greenville, where endless possibilities await! Explore our job listings today.

APC is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, genetics, or veteran status. **California Consumer Protection Act