Job Title: Business Systems Analyst
Type: Direct Hire
Work Location: Onsite position in Raleigh, NC

Candidate must reside in the Raleigh, NC area.

Required Skills & Experience:

• Excellent personal/customer service skills.
• Analytical skills are essential. Proven problem-solving skills.
• Ability to communicate clearly with technical and non-technical audiences
• The ability to leverage MS Access, MS Excel, or other similar tools to complete data analysis projects is.
• Real estate-specific software experience with industry knowledge a plus ( JDE, Yardi, MRI)
• Experience implementing and managing the following systems is a plus: Salesforce (or similar CRM system), Nexus Payables, SharePoint, VersaPay, and any report development software.
• Bachelors Degree required, IT designation preferred. A comparable combination of education and experience is acceptable.
• Five to seven years of relevant IT experience.

• Serve as a technical resource for the Business Systems group and IT support staff.
• Work with other departments on developing systems to enhance clients' business processes.
• Respond to inquiries from users and first-line support personnel regarding the functionality of software and issue resolution. 2nd tier support.
• Develop technical change/enhancement specifications that can be used to develop and implement changes.
• Coordinate security maintenance where applicable.
• Assist with the implementation of new packages from a technical and functional standpoint.
• On an ongoing basis, oversee support of the end user community on business systems, providing escalation where appropriate.
• Provide testing and QA support to Developers for custom application code changes.
• Create and maintain technical and functional application documentation, QA test scripts, training documentation, and project management documentation.
• Coordinate rollout of product updates and enhancements.
• Interface with software vendors to get end-user issues resolved where applicable.
• Develop, test, and deliver custom business reports using enterprise report writing software.

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  Job Requisition # 38875
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• A reasonable estimate of the Base Salary for this role is $90,000 - $95,000 per year. The disclosed pay range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.  The compensation decisions are dependent on the facts and circumstances of each case, such as skills and experience levels.