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Banking Managing Director - Customer Advocacy & Quality Assurance
Posted 05/13/2026
Work Location:
Hybrid
Job ID:
40180
Job Description
Job Title: Banking Managing Director – Customer Advocacy & Quality Assurance
Type: Direct Hire
Work Location: Hybrid position in Raleigh, NC
Job Overview:
Managing Director – Customer Advocacy & Quality Assurance plays a critical leadership role in overseeing complaint management, second-line quality assurance, and risk-based testing and monitoring across the enterprise.
Essential Job Responsibilities:
Required Skills & Experience:
Big Bonus Points if you Have:
Job Requisition # 40180
A reasonable estimate of the Base Salary for this role is $158,960 - $206,940 per year. The disclosed pay range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The compensation decisions are dependent on the facts and circumstances of each case, such as skills and experience levels.
Meet APC
APC is a professional staffing and services organization focused on engaging people and positively impacting lives. As “Professionals serving Professionals”®, we take pride in providing our employees and contractors with the highest level of customer service and support.
APC is committed to creating a diverse work environment and is proud to be an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, genetics, or veteran status.
#LI-JN1
Type: Direct Hire
Work Location: Hybrid position in Raleigh, NC
Job Overview:
Managing Director – Customer Advocacy & Quality Assurance plays a critical leadership role in overseeing complaint management, second-line quality assurance, and risk-based testing and monitoring across the enterprise.
Essential Job Responsibilities:
- Oversee Customer Advocacy, Complaint Management, and QA programs
- Define and execute risk-based testing and monitoring strategy
- Approve regulatory and executive-level complaint responses
- Identify root causes and ensure remediation plans are effective
- Partner with ERM and Internal Audit on control environment oversight
- Prepare compliance and risk reports for executives and the Board
- Stay current on regulatory changes and assess impacts
- Lead, coach, and develop team members
- Support enterprise risk mitigation initiatives
Required Skills & Experience:
- Bachelor’s degree in Business, Finance, Accounting, or related field
- 10–15 years of banking experience (compliance, risk, QA, or audit)
- 7+ years in compliance, including 5+ years leading teams
- CRCM certification or equivalent experience
- Experience building QA/testing programs
- Strong knowledge of state and federal compliance regulations
- Experience with root cause analysis and remediation
- Strong analytical, communication, and organizational skills
- Proficiency in Microsoft Office (especially Excel)
Big Bonus Points if you Have:
- Experience working with regulators
- Background in bank, fintech, or bank-partner environments
- Familiarity with Jack Henry or similar core systems
- Project management experience
Job Requisition # 40180
A reasonable estimate of the Base Salary for this role is $158,960 - $206,940 per year. The disclosed pay range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The compensation decisions are dependent on the facts and circumstances of each case, such as skills and experience levels.
Meet APC
APC is a professional staffing and services organization focused on engaging people and positively impacting lives. As “Professionals serving Professionals”®, we take pride in providing our employees and contractors with the highest level of customer service and support.
APC is committed to creating a diverse work environment and is proud to be an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, genetics, or veteran status.
#LI-JN1
About Raleigh, NC
Ready to take your career to new heights? Explore our job opportunities in the vibrant area surrounding Raleigh, North Carolina. Known as the "City of Oaks," Raleigh boasts a rich tapestry of cultural experiences, including the North Carolina Museum of Art, Raleigh Little Theatre, and PNC Arena, home to the Carolina Hurricanes. Indulge in the region's renowned Southern cuisine, enjoy the bustling nightlife in downtown Raleigh, or bask in the natural beauty of William B. Umstead State Park. With a thriving job market, top-notch universities, and a diverse community, Raleigh is the perfect place to grow both personally and professionally. Dive into our listings and discover your next career adventure in this charming and dynamic region.
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APC is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, genetics, or veteran status. **California Consumer Protection Act