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IT Incident Process Analyst
1 Parkway South Greenville, SC 29615 US
Posted: 11/03/2025
2025-11-03
2025-12-06
Industry: IT Functional
Job Number: 39899
Work Location: Hybrid
Job Description
Job Title: IT Incident Process Analyst
Type of Engagement: 12-Month W2 Contract w/ possible to extend (Not open to 3rd party C2C consultants. Visa sponsorship is not available)
Work Location: Hybrid position located in Greenville, SC 29615
We are looking for an IT Incident Process Analyst to join our client’s P1 problem resolution & incident prevention team. This is a 12-Month extendable W2 Contract position. This person will work onsite 3 days a week in Greenville, South Carolina.
Essential Job Responsibilities:
Required Skills & Experience:
Big Bonus Points if you Have:
A reasonable estimate of the pay range for this role is $40.00 - $48.00 per hour. The disclosed pay range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The compensation decisions are dependent on the facts and circumstances of each case, such as skills and experience levels.
Meet APC
APC is a professional staffing and services organization focused on engaging people and positively impacting lives. As “Professionals serving Professionals”®, we take pride in providing our employees and contractors with the highest level of customer service and support.
APC is committed to creating a diverse work environment and is proud to be an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, genetics, or veteran status.
#LI-TU1
#LI-Hybrid
Type of Engagement: 12-Month W2 Contract w/ possible to extend (Not open to 3rd party C2C consultants. Visa sponsorship is not available)
Work Location: Hybrid position located in Greenville, SC 29615
We are looking for an IT Incident Process Analyst to join our client’s P1 problem resolution & incident prevention team. This is a 12-Month extendable W2 Contract position. This person will work onsite 3 days a week in Greenville, South Carolina.
Essential Job Responsibilities:
- Lead and coordinate the end-to-end management of P1 incidents, ensuring quick resolution and minimal business impact by serving as the liaison between tiered support teams and overseeing post-incident actions to prevent recurrence.
- Provide timely, real-time updates to executive leadership and impacted stakeholders throughout the end-to-end lifecycle.
- Ensure all incident records are thoroughly documented, accurate, and consistently updated within the ITSM system.
- Drive post-incident reviews (PIRs) to identify root causes, lessons learned, and preventive measures.
- Take ownership in Problem Management to ensure follow-up actions are tracked and resolved, ensuring recurring issues are permanently addressed and no longer happen.
Required Skills & Experience:
- Over 5 years of experience in IT Service Management and Incident Management within large enterprise environments.
- Deep understanding of ITIL principles, with hands-on experience in Incident, Problem, and Change Management processes.
- Solid grasp of enterprise Infrastructure, Networking, and Data Center operations.
- Skilled in building and managing a backlog of improvement initiatives, effectively prioritizing by effort, timing, and impact.
- Proven ability to lead cross-functional teams to identify root causes and implement corrective actions.
- Collaborates closely with users and incident resolution teams to develop and execute plans that prevent recurrence.
- Experienced in driving Change Management processes, including risk assessment, approval coordination, and ensuring smooth implementations with minimal disruption.
- Demonstrated success managing high-pressure, multi-stakeholder situations with composure and clarity.
- Exceptional written and verbal communication skills, with strong facilitation capabilities.
- Brings strong interpersonal, analytical, and problem-solving abilities with an emphasis on collaboration and accountability.
Big Bonus Points if you Have:
- IT Project Management experience
- Familiarity with CAB (Change Advisory Board) procedures and post-change validation is a plus.
- Experience with ServiceNow or another ITSM Tool (Remedy or equivalent)
- Lean or Agile experience, for backlog management, sprints and retrospectives.
- Bachelor’s degree in a related field
A reasonable estimate of the pay range for this role is $40.00 - $48.00 per hour. The disclosed pay range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The compensation decisions are dependent on the facts and circumstances of each case, such as skills and experience levels.
Meet APC
APC is a professional staffing and services organization focused on engaging people and positively impacting lives. As “Professionals serving Professionals”®, we take pride in providing our employees and contractors with the highest level of customer service and support.
APC is committed to creating a diverse work environment and is proud to be an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, genetics, or veteran status.
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Discover exciting job opportunities in the vibrant area surrounding Greenville, South Carolina! Flourishing with a burgeoning job market and a welcoming community, Greenville beckons with its charming blend of Southern hospitality and dynamic urban life. Nestled in the foothills of the Blue Ridge Mountains, this scenic city boasts a rich cultural tapestry with landmarks like Falls Park on the Reedy, the Peace Center, and the Greenville County Museum of Art. Indulge in the region's vibrant culinary scene, catch shows at the renowned Bon Secours Wellness Arena, or root for the Greenville Drive baseball team at Fluor Field. Embrace a work-life balance with easy access to outdoor recreation at Paris Mountain State Park, the Swamp Rabbit Trail, and the scenic Lake Hartwell. Begin your next career chapter in Greenville, where endless possibilities await! Explore our job listings today.
APC is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, genetics, or veteran status. **California Consumer Protection Act