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IT Support Analyst IV

Houston, TX 77002

Posted: 05/06/2024 Industry: Infrastructure Job Number: 38483 Remote/Work From Home Jobs: No

Job Description

Job Title: IT Support Analyst IV
Type of Engagement: 12-month contract (Not open to 3rd party C2C consultants. Visa sponsorship is not available)
Work Location: Onsite in Houston TX

Job Overview:

We are seeking a highly skilled and experienced Senior IT Support Specialist to join our team. The ideal candidate will possess a strong blend of technical support, data analytics, and automation skills. This role is essential for providing advanced support to our users, managing complex network issues, and enhancing our data reporting capabilities through Power BI and SQL. Additionally, the candidate will be responsible for automating manual processes, managing user roles and permissions, and utilizing Microsoft Teams, Project, and SharePoint.

Essential Job Responsibilities:

IT  Support
  • Provide advanced technical support to users via phone, email, and in-person.
  • Troubleshoot and resolve complex hardware and software issues on desktops, laptops, and mobile devices.
  • Install, configure, and maintain software applications and operating systems.
  • Set up and configure VPNs for remote access.
  • Support and manage Office 365 applications, including PowerPoint and Excel.
  • Assist with IT asset management, inventory tracking, and procurement.
  • Install, configure, and maintain enterprise software applications.
  • Ensure software applications are up-to-date and running efficiently.
  • Manage and support Microsoft Teams for effective communication and collaboration.
  • Utilize Microsoft Project for project management and tracking.
  • Administer and maintain SharePoint sites for efficient document management and collaboration.
  • Apply programming knowledge for troubleshooting, minor development tasks, and automation.
  • Utilize scripting languages such as PowerShell or Python for advanced task automation
  • Create and maintain detailed technical documentation and user guides.
  • Conduct training sessions for end-users on new technologies and software applications.
  • Identify and implement automation solutions to improve efficiency.
  • Utilize tools such as Power Automate (formerly Microsoft Flow) or similar for advanced automation tasks.
  • Set up and manage user roles and permissions within various systems and applications.
  • Ensure compliance with organizational security policies and procedures.
  • Assist with network troubleshooting and maintenance, including configuration and performance monitoring.
  • Assist with network security implementations and best practices.
Data Analytics:
  • Develop and maintain sophisticated Power BI dashboards to provide actionable insights.
  • Write and optimize complex DAX queries for data analysis.
  • Manage, query, and maintain databases using SQL.
Required Skills & Experience:
  • Bachelor’s degree in computer science, Information Technology, or related field, or equivalent work experience.
  • 6+ years of experience in an IT support role. And experience with Power BI, DAX, and SQL.
  • Experience with process automation tools and scripting.
  • Proficiency in managing Microsoft Teams, Project, and SharePoint.
Technical Skills:
  • Strong understanding of networking fundamentals.
  • Expertise in Microsoft Office Suite, particularly PowerPoint, Power BI and Excel.
  • Familiarity with programming languages and scripting.
  • knowledge of VPN configuration and troubleshooting.
  • Ability to install, configure, and maintain complex software applications.
  • Exceptional problem-solving and analytical skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Detail-oriented with a commitment to continuous learning and professional development.
Big Bonus Points if you have:
  • Certifications such as CompTIA A+, Network+, or similar.
  • Experience with cloud services like Azure or AWS. –
  • Knowledge of cybersecurity principles and best practices.

Job Requisition # 38483

A reasonable estimate of the pay range for this role is $35.00 - $45.00 per hour. The disclosed pay range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.  The compensation decisions are dependent on the facts and circumstances of each case, such as skills and experience levels.

Meet APC

APC is a professional staffing and services organization focused on engaging people and positively impacting lives. As “Professionals serving Professionals”®, we take pride in providing our employees and contractors with the highest level of customer service and support.
APC is committed to creating a diverse work environment and is proud to be an Equal Opportunity Employer.  All qualified candidates will receive consideration without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, genetics, or veteran status.


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About Houston, TX

Discover exciting job opportunities in the vibrant region around Houston, Texas! Known for its thriving economy, diverse industries, and endless growth prospects, Houston offers an enticing landscape for career-minded individuals. With world-class museums like the Museum of Fine Arts and a rich culinary scene showcasing Tex-Mex delights, BBQ joints, and food trucks serving up local flavors, Houston is a melting pot of culture and creativity. Home to the renowned Space Center Houston, the historic Astrodome, and professional sports teams like the Rockets and the Astros, this region exudes energy and excitement. Embrace the charm of this dynamic area while exploring job listings that could lead you to a fulfilling career right here in Houston!
APC is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, genetics, or veteran status. **California Consumer Protection Act

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