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Alliance of Professionals & Consultants, Inc.
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IT Support Technician
4900 Falls of Neuse Rd , Suite 150 Raleigh, NC 27609 US
Posted: 10/01/2024
2024-10-01
2024-11-07
Industry: IT Functional
Job Number: 38920
Work Location: Onsite
Job Description
#LI-JN1 Job Title: IT Support Technician
Type of Engagement: 3-month contract to hire (Not open to 3rd party C2C consultants. Visa sponsorship is not available)
Work Location: Located in Raleigh, NC.
Candidates must reside in the Raleigh, NC area.
Required Skills & Experience:
Big Bonus Points if you Have:
Job Overview:
As a Support Technician, you will be required to respond to queries in person and over the phone, assess and diagnose computer hardware and software problems, and implement effective solutions.
You may also be required to provide basic computer training, modify hardware systems, install computer peripherals, and perform basic computer maintenance.
To ensure success as a help desk specialist, you should have advanced knowledge of computer software and hardware systems, excellent diagnostic skills, and high-level communication skills. A skilled help desk specialist provides fast and effective support over the phone and in person.
Essential Job Responsibilities:
Job Requisition # 38020 #LI-JN1
A reasonable estimate of the pay range for this role is $20.00 - $26.50 per hour. The disclosed pay range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The compensation decisions are dependent on the facts and circumstances of each case, such as skills and experience levels.
Meet APC
APC is a professional staffing and services organization focused on engaging people and positively impacting lives. As “Professionals serving Professionals”®, we take pride in providing our employees and contractors with the highest level of customer service and support.
APC is committed to creating a diverse work environment and is proud to be an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, genetics, or veteran status.
Type of Engagement: 3-month contract to hire (Not open to 3rd party C2C consultants. Visa sponsorship is not available)
Work Location: Located in Raleigh, NC.
Candidates must reside in the Raleigh, NC area.
Required Skills & Experience:
- High School Diploma, GED, or equivalent
- Ability to solve difficult and complex problems
- Proficient in use of Windows based computer software.
- Excellent organizational and planning skills
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues including but not limited to printers, IP addresses, etc.
- Proficiency in English
- Excellent communication skills
- Detail oriented
Big Bonus Points if you Have:
- At least 3 years experience in a similar role
- A+ Certification and Network + Certification preferred but not required.
- Basic understanding of legacy phone systems and VOIP
- Basic understanding of VDI
Job Overview:
As a Support Technician, you will be required to respond to queries in person and over the phone, assess and diagnose computer hardware and software problems, and implement effective solutions.
You may also be required to provide basic computer training, modify hardware systems, install computer peripherals, and perform basic computer maintenance.
To ensure success as a help desk specialist, you should have advanced knowledge of computer software and hardware systems, excellent diagnostic skills, and high-level communication skills. A skilled help desk specialist provides fast and effective support over the phone and in person.
Essential Job Responsibilities:
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
- Travel onsite to troubleshoot and install computer related hardware
- Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
- Improves client references by writing and maintaining documentation.
- Installation, configuration and troubleshooting of workstation PCs and other computer-related hardware
- Installing and maintaining any job-specific software
- Maintaining all printers/scanners and assisting in future projects
- Provide help-desk support and resolve problems to user's satisfaction
- Maintain system configurations, utilities, software default settings, etc.
- Install, test and configure new workstations, peripheral equipment and software
- Assist with on-boarding of new users, assign users and computers to proper groups
- Document internal procedures
- Other duties as assigned
Job Requisition # 38020 #LI-JN1
A reasonable estimate of the pay range for this role is $20.00 - $26.50 per hour. The disclosed pay range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The compensation decisions are dependent on the facts and circumstances of each case, such as skills and experience levels.
Meet APC
APC is a professional staffing and services organization focused on engaging people and positively impacting lives. As “Professionals serving Professionals”®, we take pride in providing our employees and contractors with the highest level of customer service and support.
APC is committed to creating a diverse work environment and is proud to be an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, genetics, or veteran status.
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Ready to take your career to new heights? Explore our job opportunities in the vibrant area surrounding Raleigh, North Carolina. Known as the "City of Oaks," Raleigh boasts a rich tapestry of cultural experiences, including the North Carolina Museum of Art, Raleigh Little Theatre, and PNC Arena, home to the Carolina Hurricanes. Indulge in the region's renowned Southern cuisine, enjoy the bustling nightlife in downtown Raleigh, or bask in the natural beauty of William B. Umstead State Park. With a thriving job market, top-notch universities, and a diverse community, Raleigh is the perfect place to grow both personally and professionally. Dive into our listings and discover your next career adventure in this charming and dynamic region.
APC is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, genetics, or veteran status. **California Consumer Protection Act
