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IT Vendor Manager
Job Description
Are you an experienced IT Vendor Manager? If so, let’s talk!
Our client is actively seeking a talented IT Vendor Manager to work remotely. This is a year long contract position. Â
Job Overview:
The IT Vendor Manager is responsible for oversight of assigned IT vendors. The ideal team member will provide guidance to internal and vendor leadership teams that is necessary to help vendors deliver the most business value.
Key Responsibilities:
- Acts as the primary interface to the vendor and maintains long term vendor relationship
- Maintains expert knowledge of all aspects of vendor agreements
- Responsible for overall vendor governance and performance
- Responsible for vendor issue and dispute resolution related to performance and compliance
- Oversees all vendor financials including invoice approvals and agreement incentives/penalties
- Participates in vendor identification, selection, implementation, monitoring, change and termination processes
- Conducts vendor operational reviews as required
- Participates in vendor audits as required
- Actively manages vendor continuous improvement
- Maintains expert knowledge of applicable vendor marketplace; monitors industry trends in vendor capability, cost and performance
- Responsible for accurate vendor operational and performance data
- Monitors vendor business health and service capabilities
- Identifies and mitigates vendor risks
- Collaborates with internal teams such as IT Leaders, Finance, Legal and Operations as required
Requirements:
- 3 to 5 years managing vendor agreements in excess of $5mm per year
- Strong knowledge of IT Service Management tools such as JIRA and ServiceNow
- Knowledge of Vendor Management System tools
- Strong ability to communicate with multiple tools users at all levels of the organization
- Strong knowledge of agreements economics and cost drivers
- ITIL v3 Foundation certification strongly preferred, ITIL Intermediate or Expert certifications would be a plus
- Excellent organization and analytical skills
- Global teaming and remote collaboration
- Proven ability to work in collaboration with external service providers, building and developing effective service provider relationships
- Excellent influencing, negotiation and conflict resolution skills
- Ability to act quickly and decisively
Job RequisitionÂ
APC believes that the workplace should be fun and enjoyable. Join our team today and ignite your career!
Meet APC
Company – Staffing – 501 – 1000 employees
APC is a professional services organization focused on engaging people and positively impacting lives. We offer excellent benefits and the opportunity for longevity, working with our premier fortune 100 clients. As professionals serving professionals, we take pride in providing our employees with the highest level of customer service and support, creating meaningful, fulfilling and rewarding experiences every day.
APC is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, genetics, or veteran status. #LI-LB1
Meet Your Recruiter
Loretta Byers
Recruiting Manager
A Charlotte, North Carolina native, Loretta Byers is the Recruiting Manager with APC, bringing more than 10 years of experience in recruiting leadership.
In her role, Loretta oversees recruiting operations, develops and implements hiring strategies, and works to improve recruiting processes that support organizational growth. She is dedicated to providing a positive candidate experience and focuses on employee relations, performance management, and training and development. She takes a thoughtful, practical approach to recruiting by staying informed on evolving tools and technologies that help recruiters work more efficiently and effectively. Committed to supporting her team, Loretta works closely with recruiters to help them achieve their goals, develop their skills, and deliver consistent results. Known for her adaptability and strong communication skills, she collaborates closely with leadership at all levels to attract, retain, and support the development of top talent.
Outside of work, Loretta enjoys traveling to new places and spending quality time with her family.