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Senior Workforce Management Analyst
4301 Yancey Road Charlotte, NC 28217 US | Work from home flexibility TELECOMMUTE US
Our client is actively seeking a talented Senior Workforce Management Analyst located in Charlotte, NC. This is a 1-year contract opportunity.
This is a hybrid opportunity as at least 1 day per month will be required on-site.
The Senior Workforce Management Analyst serves in a lead capacity within the Workforce Management team to provide/support workforce schedule development, schedule implementation and ensure staffing levels coincide with call center call arrival projections. This position not only supports project/process/issues at a peer-to-peer level, but also engages with leadership/senior leadership to resolve staffing issues and provide guidance/recommendations on staffing best practices to best utilize/manage contact center operating budgets/spend. The Senior Workforce Management Analyst understands how actions and results fit strategically across the company to drive success. This position can work independently with minimal supervision, lead workforce management tasks/projects and work effectively across the organization with call center leadership to drive staffing efficiency. Additionally, the WFM Analyst will generate reporting, analyze call trends and make staffing adjustment recommendations to management. This position also creates/facilitates/oversees shift bids and vacation bids activities/processes.
Job Requisition # 37521
A reasonable estimate of the pay range for this role is $35.95 - $40.95 per hour.
The disclosed pay range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The compensation decisions are dependent on the facts and circumstances of each case, such as skills and experience levels.
Company – Staffing – 501 – 1000 employees
APC believes that the workplace should be fun and enjoyable. Join our team today and ignite your career!
APC is a professional services organization focused on engaging people and positively impacting lives. As professionals serving professionals, we take pride in providing our employees with the highest level of customer service and support, creating meaningful, fulfilling and rewarding experiences every day.
APC is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, genetics, or veteran status.