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Service Desk Specialist

Raleigh, NC 27616

Posted: 03/25/2024 Industry: Infrastructure Job Number: 38372

Job Description

Are you an experienced Service Desk Specialist? If so, let’s talk!
 
Our client is actively seeking a talented Service Desk Specialist located in Raleigh, NC. This is a 12-month contract opportunity.

This position is an onsite opportunity.

Overview:

The Service Desk Specialist provides first line support for staff in the use of personal computer products, applications, communications systems, and associated products.

Job Responsibilities:
  • Provides first level response to clients to resolve computer and application problems; assists in second level problem resolution, when directed.
  • Configures, troubleshoots and supports all desktop and laptop computers and associated peripherals.
  • Provides cell phone and user phone setup and support, including vendor coordination. Provides liaison between clients and IT engineers.
  • Automated workstation patching.
  • Consults with clients and provides training on the use of desktop software, hardware, communications systems, and associated products.
  • Responsible for maintaining printers and copiers, including the replacement of consumables.
  • Other responsibilities include performing end-to-end problem resolution and escalation where needed and on-call support on a rotating basis.
Requirements:
  • Associates degree in Computer Science or equivalent.
  • Working knowledge of help desk ticketing software and IT support tools.
  • Strong knowledge of applications Microsoft 365, Azure, Powershell, Sharepoint, Intune, Cyber Security best practices
  • Experience with Windows 11, 10, and Mac OS, smart phones, and PC hardware configuration.
  • Workstation patching automation (Ivanti or similar)
  • Knowledge of customer service principles and practices.
  • An aptitude for communications and the ability to build and maintain effective relationships (internally and externally
  • Candidate should be a self-starter who is well organized and a team player, have strong communications skills and be able to multi-task and work under established deadlines.
  • A customer service orientation is a must.
  • Must be able to maintain internal relationships necessary to achieve the purpose of the position and the desired results.
  • Work cooperatively with staff members of other divisions and key partners to resolve mutual operational problems and meet corporate policies, procedures and goals.
  • May interact with vendors, consultants and contractors as necessary to accomplish assigned objectives.
Working Conditions:
  • Normal business hours, with limited overtime and rotating on call support as required.
  • 100% on-site position.
  • Travel is limited and normally contained within the state.
  • Position may require the lifting, moving and installing of IT equipment with weights in the 25-pound range.
Preferred qualifications:
  • A minimum of three (3) years of technical support experience.
  • Bachelor’s degree in Computer Science or equivalent.
  • Combination of training and work experience may be substituted for the educational requirements.
  • CompTIA A+ and Network+ certifications.
Job Requisition # 38372

A reasonable estimate of the pay range for this role is $30.00 - $33.00 per hour.

The disclosed pay range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.  The compensation decisions are dependent on the facts and circumstances of each case, such as skills and experience levels.

Meet APC
Company – Staffing – 501 – 1000 employees

APC believes that the workplace should be fun and enjoyable. Join our team today and ignite your career!
 
APC is a professional services organization focused on engaging people and positively impacting lives. As professionals serving professionals, we take pride in providing our employees with the highest level of customer service and support, creating meaningful, fulfilling and rewarding experiences every day.
APC is committed to creating a diverse work environment and is proud to be an equal opportunity employer.  All qualified individuals will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, genetics, or veteran status.
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APC is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, genetics, or veteran status. **California Consumer Protection Act

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