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#LI-JN1

• Ability to provide on-call support 24x7x365 to aide in troubleshooting client critical issues or systems under your administration
• Experienced in problem analysis, and troubleshooting root cause across all 7 OSI layers, focusing on networking.
• Ability to triage and articulate issues regarding application, network, end user, storage, database, and environmental components.
• Experience implementing and using network and/or system monitoring and performance tools especially Solarwinds.
• Understands how and why data traverses the various components required between applications and end users
• Understands the multiple areas of networking technology including routers, switches, network security and wireless network technologies
• Ability to present technical topics to non-technical audiences and build partnerships
• Ability to deal with ambiguity and can effectively deal with change, risk, and uncertainty
• Ability to communicate effectively at all levels within the organization
• Skilled at conducting research, analysis, and reporting
• Superior interpersonal and communication skills
• Demonstrated ability to take initiative and accountability for achieving results
• Must be organized, have an eye for detail, and be able to put ideas into tangible form
• Must have the ability to troubleshoot and solve problems in a time-critical environment and to work simultaneously on a variety of tasks with varying degrees of complexity
• Provide ongoing evaluation of technology solutions and capabilities to ensure alignment with business objectives and identify areas of risk and opportunity
• Performs as a project leader on important projects which are large, or which have many complex features
• Prepares specifications, evaluates bids, and prepares recommendation material for management consideration for important large or complex contracts, projects, or procurements
• Performs as a staff consultant and/or advisor in a technical specialty
• Prepares and/or conducts written and oral reports and presentations
• Participate in the development and utilization of industry best practice processes and procedures responsible for design, construction, and maintenance of client's corporate monitoring systems to support current and future business needs
• Identify emerging monitoring technologies and technical trends and develop recommendations for future use at client.
• Deep understanding of network protocols and their behavior, with extensive experience in packet analysis using Wireshark and other tools

• A bachelor’s degree in a related field from an accredited institution is required.
• Minimum of 10 years cumulative and progressive post-degree experience
• Minimum 10+ years Network Experience
• 2+ years of experience with Wireshark nice to have

• Solarwinds
• Cisco
• ScienceLogic SL1
• Service Now

#LI-JN1