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Alliance of Professionals & Consultants, Inc.
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Technical Support Analyst
1 Parkway South Greenville, SC 29615 US
Posted: 03/07/2023
2023-03-07
2023-05-02
Industry: IT Functional
Job Number: 36733
Job Description
Are you an experienced End User Support Analyst? If so, let’s talk!
Our client is actively seeking a talented End User Support Analyst to work with a team in Greenville, SC. This is a contract assignment through the end of the year with the possibility of extension with our client. #LI-LB1
Key Expected Achievements: #LI-LB1
Qualifications:
Job Requisition # 36733
A reasonable estimate of the pay range for this role is $30 - $31.50 hour.
The disclosed pay range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The compensation decisions are dependent on the facts and circumstances of each case, such as skills and experience levels.
Meet APC
Company – Staffing – 501 – 1000 employees
APC believes that the workplace should be fun and enjoyable. Join our team today and ignite your career!
APC is a professional services organization focused on engaging people and positively impacting lives. As professionals serving professionals, we take pride in providing our employees with the highest level of customer service and support, creating meaningful, fulfilling and rewarding experiences every day.
APC is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, genetics, or veteran status.
Our client is actively seeking a talented End User Support Analyst to work with a team in Greenville, SC. This is a contract assignment through the end of the year with the possibility of extension with our client. #LI-LB1
Key Expected Achievements: #LI-LB1
- Manage mobility services for NA region including billing, operational support and ordering of services/devices
- Communicate and promote best practices and new technologies for mobility services from the marketplace
- Provide consulting and give advice to end users / teams
- Assist in resolving complex mobility related incidents
- Engage on annual projects that involve IAM, Collaboration, Workplace or mobility activities
- Rotate Zone EUX on call responsibilities with other EUX SMEs and Support managers
- Create documentation as needed (knowledge articles, presentations to share with the zone, end user communications)
- Test and validate new solutions
- Collaborate on strategy, projects and issues with other SMEs across Infra Service Lines, BSS and other orgs as identified
- Proactively gather input from IT to help drive continuous improvement
- Proactively keep up with industry trends and future functionality
- Learn and build knowledge for collab services including Microsoft suite, Power Tools, Video/Audio conferencing and others as identified
- Management and distribution of corporate mobile devices to support plant and office communication
- Management of cost optimization of corporate mobile devices
- Training users on new/existing technologies offered by EUX Service Line
- Backup when necessary other SMEs in Collaboration and Workplace
Qualifications:
- Minimum requirement is an IT Degree or Associates plus experience
- 1+ years’ experience in IT services
- Experience in M365 collaboration tools
- Working knowledge of Active Directory and LDAP Directories
- Working knowledge in Office 365 / Collaboration tools (Teams, Sharepoint, OneDrive, etc)
- Passionate about technology and the adoption of it
- Motivated and autonomous
- Strong written and verbal communication skills
- Customer Service oriented to provide a great service to our teams
Job Requisition # 36733
A reasonable estimate of the pay range for this role is $30 - $31.50 hour.
The disclosed pay range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The compensation decisions are dependent on the facts and circumstances of each case, such as skills and experience levels.
Meet APC
Company – Staffing – 501 – 1000 employees
APC believes that the workplace should be fun and enjoyable. Join our team today and ignite your career!
APC is a professional services organization focused on engaging people and positively impacting lives. As professionals serving professionals, we take pride in providing our employees with the highest level of customer service and support, creating meaningful, fulfilling and rewarding experiences every day.
APC is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, genetics, or veteran status.
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APC is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, genetics, or veteran status. **California Consumer Protection Act
