• 2+ years of experience in SharePoint Online development utilizing workflow automation tools such as Power Automate and Power Apps
• Familiarity with SharePoint On-Premises Server environments
• Well-versed in Software Development Life Cycle (SDLC) processes
• Basic understanding of HTML, CSS, and JavaScript
• Strong problem-solving skills and a willingness to learn new technologies
• Strong requirements-gathering skills and experience working with project management tools
• Ability to develop technical and end-user documentation
• Experience providing end-user support, training, and troubleshooting
• SharePoint Online (Microsoft 365) development and administration
• SharePoint Framework (SPFx) development
• SharePoint site customization, lists, libraries, workflows, and intranet solutions
• Power Automate, Power Apps, and Microsoft Flow
• SharePoint migrations from on-premises environments to SharePoint Online
• SQL and data integrations
• Microsoft 365 collaboration tools and services

• PowerShell scripting experience
• Experience integrating Microsoft products such as Teams, Viva, Planner, and Power BI into SharePoint environments
• Microsoft certifications related to SharePoint and Microsoft 365 technologies
• Bachelor's degree in Computer Science, Information Technology, or a related field

• Lead ERP assessment, requirements gathering, and process mapping with Finance/Accounting and Operations.
• Support ERP vendor/partner evaluation and selection; help define scope, phased rollout approach, and success criteria.
• Oversee implementation execution: project plan, risks/issues, testing/UAT, data migration, cutover, go-live, and stabilization.
• Coordinate integrations with adjacent systems (reporting/BI, CRM, WMS/MES/QMS, EDI, shipping/labeling, etc. as applicable).
• Drive adoption: documentation, training coordination, change impacts, and post-go-live continuous improvement.

• Own day-to-day IT service delivery and escalation (internal resources and/or MSP).
• Manage IT vendors (MSP, network/telecom, cybersecurity tools, ERP implementation partner, software providers).
• Establish practical SLAs/expectations, ticket triage, and reporting; ensure issues are resolved and root causes addressed.
• Maintain core IT controls: access management, onboarding/offboarding, backups, endpoint standards, and security awareness support.

• Improve application portfolio health (licensing, renewals, upgrades, standardization, documentation).
• Support reliable reporting and data quality needed for manufacturing and financial decision-making.

• 6–10+ years in IT with 2+ years owning/leading IT operations in a small-to-mid sized environment.
• Proven delivery of at least one ERP upgrade or migration (requirements through go-live).
• Manufacturing / industrial / distribution experience strongly preferred.
• Strong stakeholder communication with non-technical leaders; pragmatic, service-oriented leadership style.
• Comfortable wearing multiple hats in a lean environment.
• Experience standardizing IT processes while leveraging outsourced partners effectively.

• Shop-floor / operations-adjacent systems exposure (WMS, MES, QMS, barcoding/scanners, labeling, EDI, shipping systems).

• Partner with business stakeholders to understand business objectives, processes, and system needs
• Elicit, analyze, and document functional and non-functional requirements
• Translate business requirements into clear system specifications, flow charts, user stories, and acceptance criteria
• Facilitate workshops, interviews, and working sessions to align requirements and solutions

• Collaborate with solution architects, developers, and vendors to design scalable and sustainable system solutions
• Support system configuration, enhancements, and integrations across enterprise platforms
• Evaluate system impacts of new requirements, changes, and enhancements
• Ensure solutions align with enterprise architecture, data governance, and security standards
• Contribute to Salesforce solution implementation, including hands-on configuration and development support
• Partner with developers to translate requirements into technical designs and build-ready specifications

• Analyze existing business processes and system workflows to identify gaps, inefficiencies, and improvement opportunities
• Recommend process and system enhancements to improve efficiency, data accuracy, and user experience
• Support automation initiatives and continuous improvement efforts
• Hands-on experience with Salesforce declarative tools (Flow Builder, Process Automation, Object Model design)
• Foundational knowledge of Apex, SOQL, and Salesforce development patterns
• Familiarity with Salesforce APIs (REST/SOAP) and integration concepts
• Understanding of CI/CD tools (e.g., Copado, Gearset, Git-based workflows) preferred
• Knowledge of Salesforce data model design, security model (profiles, permission sets), and sharing rules
• Ability to debug using logs, debug tools, and basic monitoring techniques

• Develop and execute test scenarios and test cases to validate system functionality
• Support user acceptance testing (UAT), defect triage, and resolution
• Assist with deployment activities, documentation, and end-user enablement
• Support post-implementation review and ongoing optimization

• Serve as a trusted liaison between business, IT, and external partners
• Create and maintain system documentation, process flows, and functional design artifacts
• Provide clear, consistent communication on requirements, changes, risks, and dependencies

• Support the design and implementation of Salesforce solutions through configuration and light development (declarative-first approach)
• Build and maintain Flows, validation rules, fields, page layouts, and Lightning components
• Assist in developing Apex classes, triggers, and SOQL queries under guidance from senior developers
• Support integration development activities, including API testing and payload validation
• Participate in code reviews, deployments, and release management processes (e.g., CI/CD pipelines, change sets)
• Troubleshoot and resolve production issues, bugs, and data inconsistencies
• Collaborate with developers and architects to ensure solutions are scalable, maintainable, and aligned to standards

• Bachelor’s degree in Information Systems, Computer Science, Business, or a related field (or equivalent experience)
• 3–7 years of experience in a Systems Analyst, Business Analyst, or similar role
• Strong experience with requirements gathering, documentation, and process analysis
• Experience working with enterprise systems (Salesforce CRM, ERP, marketing platforms, data platforms, or similar)
• Demonstrated experience working with system integrations and data flows, including:
  • Upstream and downstream data ingestion and activation between systems
  • Understanding of data movement across CRM, marketing automation, data platforms, and analytics tools
  • Ability to document source-to-target mappings, data dependencies, and integration impacts
• Experience working in agile and/or hybrid delivery environments (e.g., Jira, user stories, backlogs)
• Familiarity with data models, integrations, and APIs
• Experience supporting global or cross-functional teams
• Knowledge of compliance, data privacy, or regulated industries (preferred but not required)
• Experience with platforms such as Salesforce, SAP, Marketing Automation, or Data Platforms
• Relevant Salesforce Certifications
• Strong analytical, problem-solving, and critical-thinking skills
• Exposure to Salesforce development concepts (Apex, Flow, integrations) or prior experience in a junior developer capacity
• Experience contributing to Salesforce configuration or development in Agile delivery teams

• Proficiency in Confluence and Jira
• Ability to perform Salesforce administrative / configuration tasks
• Ability to analyze complex business requirements and translate them into technical solutions
• Ability to effectively collaborate with diverse teams and stakeholders
• Experience working cross-functionally with technical and non-technical resources across multiple regions
• Excellent communication skills, both verbal and written, and the ability to translate technical subject matter to non-technical audiences
• Excellent problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment.
• Hands-on experience with Salesforce declarative tools (Flow Builder, Process Automation, Object Model design)
• Foundational knowledge of Apex, SOQL, and Salesforce development patterns
• Familiarity with Salesforce APIs (REST/SOAP) and integration concepts
• Understanding of CI/CD tools (e.g., Copado, Gearset, Git-based workflows) preferred
• Knowledge of Salesforce data model design, security model (profiles, permission sets), and sharing rules
• Ability to debug using logs, debug tools, and basic monitoring techniques                                                                                                                                    

• Salesforce Certified Business Analyst
• Salesforce Certified Platform Foundations
• Salesforce Certified Platform Administrator
• Salesforce Certified Platform App Builder
• Salesforce Certified Platform Developer I
• Experience with Life Sciences Industry

IT Customer Success Manager (Technical)

Type: Direct Hire Salary Base up to 115K a year plus Bonus | Location: Onsite â€“ Garner, NC

We're seeking a hands-on IT Customer Success Manager to serve as the primary technical advisor for managed services clients. This role combines technical account management, infrastructure consulting, and customer relationship management.  

Responsibilities:

• Serve as the primary technical contact for assigned clients.
• Build trusted relationships with SMB owners and C-level executives.
• Conduct technology reviews and develop strategic IT roadmaps.
• Provide technical guidance on servers, networking, cloud, virtualization, and security.
• Assist with troubleshooting complex infrastructure issues and coordinate escalations.
• Manage technical projects, upgrades, and client implementations.
• Recommend solutions that improve performance, security, and reliability.
• Partner with engineering teams to ensure successful project delivery and customer satisfaction.

Qualifications:

• Experience in Technical Account Management, Customer Success, Systems Administration, and working in an MSP environment.
• Strong hands-on knowledge of Windows Server, Active Directory, Microsoft 365, Exchange, SQL Server, VMware vSphere and/or Hyper-V.
• Experience with AWS and/or Azure cloud platforms.
• Solid networking skills including routing, VLANs, VPNs, QoS, firewalls (SonicWall/Cisco), and wireless technologies.
• Experience supporting PC/server hardware, VoIP, backup, disaster recovery, and cybersecurity best practices.
• Excellent communication skills with the ability to translate technical concepts into business solutions.
• Project management experience and relevant certifications (CompTIA, Microsoft, VMware, Cisco, or AWS/Azure) are a plus.

#LI-JN1 

• Prospecting: Generate new leads and job requirements from existing and new clients through cold calling networking, and social media.
• Build and maintain strong, long-lasting client relationships. Partner with customers to understand their business needs and objectives.
• Pitch and Negotiate efficiently, close deals and manage client accounts. 
• Understand clients' needs and shortlist suitable candidates based on location, rates, and technological skills. 
• Forecast revenue from existing & potential clients. 
• Collaborate and partner with recruiting team in identifying, qualifying and working candidates throughout the recruiting lifecycle.
• Develop and execute a strategic sales plan to achieve sales targets and expand our customer base while maintaining our existing customers.
• Respond to client queries and resolve issues to ensure customer satisfaction. Conduct market research to identify selling possibilities and evaluate customer needs.
• Negotiate contracts and close agreements to maximize profits.

• Minimum 2-10+ years of Staffing Business Development experience in at least one of these industries: Engineering, Oil & Energy, Environmental, EPC.

• A remote opportunity with a competitive salary and commission-based growth incentives.
• Opportunities for professional growth and development.
• A dynamic and supportive work environment.
• Comprehensive benefits package including health, vision, dental insurance and 401k.
• Mileage and customer activities expense reimbursement.
• Company laptop, and mobile phone and internet allowance.

• Leverage your knowledge of Business Development and build client relationships from scratch.
• Lead Generation: Identify new opportunities through cold calling, referrals and marketing.
• Client Engagement: Pitch to potential clients and expand our client base.
• Deal Closing: Negotiate and manage client accounts.
• Candidate Shortlisting: Match client needs with suitable candidates.
• Revenue Forecasting: Predict revenue from current and potential clients.
• Team Collaboration: Work closely with the recruiting team to qualify and manage candidates.

• Lead day-to-day equity maintenance tasks, including processing new equity awards, reviewing equity transactions, terminations, cancellations, repurchases, etc.
• Maintain equity database to ensure relevant materials remain current and that the accuracy of employee and equity data are maintained.
• Partner with HR, Legal, Tax and Finance on a regular basis to coordinate on various workstreams.
• Prepare routine reporting on the Company’s equity transactions and cap table.
• Develop and maintain process documentation to ensure that all required filings are made accurately and on time.
• Recommend and implement methods to improve the efficiency and effectiveness of the function.
• Provide excellent customer service to equity participants and cross-functional partners, including responding to ad hoc inquiries.
• Support internal programs to educate employees about their stock grants and other equity topics.
• Prepare work-papers in support of regular external audits.
• Stay up-to-date on the latest relevant laws and regulations.
• Complete various reporting, month-end close and special projects as necessary.
• Assist with dilution and stock-based expense forecasting.
• Monthly financial reporting requirements for stock compensation charges
• Manage event driven items such as assisting employees with stock option exercises (tax questions and process questions) 
• Support the 409(a) stock valuation process
• Management and application of modifications to awards within Shareworks (share repricing, modifications provided to severed employees[RIFs], and various other modifications
• Management over conversion of financial reporting results to IFRS accounting standards for various statutory financial statements requirements

• Bachelor’s degree in business or accounting.
• 1+ years of experience overseeing stock operations.
• Equity software experience
• Advanced Excel skills (pivot tables, VLOOKUP, etc.)
• Strong attention to detail with demonstrated accuracy and thoroughness of work.
• High level of interpersonal skills to handle sensitive and confidential situations with discretion.
• Requires demonstrated poise, tact, diplomacy and a positive can-do attitude.
• Ability to work in a fast pace complex environment, and able to be innovative and creative in work responsibilities.
• Exceptional analytical ability is required in order to gather and summarize data for reports, find solutions to various administrative problems, and prioritize work.
• Maintain highest level of integrity and confidentiality.

• SOX experience
• IFRS2 experience

• Performing business development and heavy interfacing with new & existing clients.
• Hiring, Mentoring and Managing Teams providing technical and design services in support of land (site) development projects.
• Conduct preliminary/due diligence evaluations, prepare various reports, produce design and construction drawings, prepare technical specifications, and prepare permit submittals for civil engineering projects.
• Work as part of a project team, manage project tasks and provide direction to team members.
• Perform various tasks on several concurrent projects and following these tasks through to completion within the allocated period of time and the monetary budget assigned.
• Coordination with regulatory agencies

• Bachelor's of Science in Civil or Environmental Engineering
• NC Professional Engineer (PE) Licensure
• 3-5 years experience managing Civil land development design tasks, teams and projects within budget and on schedule.
• Experienced in managing clients and winning work. 
• Looking for a challenge to assist in growth of market share and recruiting.
• Proven record of technical competency, willingness to work as a team player and excellent communications skills.
• 5-10+ years of experience Civil Engineering experience specific to grading, erosion control, water and sewer utilities and stormwater management.
• Experience with hydraulic and hydrologic modeling software including Hydraflow and StormCAD (or similar product) for stormwater
• AutoCAD Civil 3D experience preferred
• Proven record of technical competency, willingness to work as a team player and excellent communications skills.
• driver's license and an acceptable motor vehicle and criminal record

• Experience in Civil land development projects, specifically site layout for residential neighborhoods or master planned communities.
• Strong connections with local developers